Service Advisory & Culture Counseling

Expert Advisor | Facilitator & Speaker | Author | Funny Guy

Scott also supports organizations of all sizes in longer-term engagements. Working with your team, Scott helps identify issues and craft solutions that can transform your leaders, evolve your employee’s experience, and elevate the service you deliver.

Service Advisory & Culture Counseling

Assessment and recommendations for the experience your customers, clients, patients, and others are having. You’ll get some fresh perspective informed by best-in-class what’s working and where there’s opportunity. As we identify where the gaps are, we build a realistic roadmap to close them — without overhauling everything at once.

What kind of advisory and counseling do you offer?

Advisory engagements can include:

Service experience “secret shop” assessments to give you an objective view of what’s working and where there’s room to improve
One-on-one or group discovery interviews with your people to uncover what’s really happening in their day-to-day experience
Collaborative executive leadership sessions to align your team on important priorities and plan a path forward
Work teams including employees from all levels that will give them a voice in your transformation and help create solutions that work
Facilitated roll-outs to energize your people and help your entire organization learn new ways of working
Sustainment planning to maintain the momentum of your transformation and can help ensure long-term success
Custom-branded materials, activities, and more that reflect your values and help your team deliver extraordinary experiences every day

Ready to Book Scott?

What Previous Clients Say

Scott possess a unique ability to inspire people, minimize corporate friction, work side-by-side with top-tier professionals across functions and implement behavioral solutions that drive collaboration and help achieve results.

Scott helped our team consult, design, build, and lead an incredibly successful corporate-wide Customer Success uplift program over a period of a year, and I can say without a doubt that his leadership and drive and his thorough attention to detail over many months are the reason we succeeded. I can't imagine our full-year partnership without him.

Our initial objective was a straightforward mandate to improve frontline service metrics. Scott saw the opportunity for something deeper that could also achieve the results we needed. He guided us to a creative solution by demonstrating how sustainable results can be achieved by enhancing a service culture in a way that truly engages the heart of leaders and employees.

Let's Connect

Fill out the form to get started. Dates Book out 2 to 4 months in advance.

Scott Vedder